Frequently Asked Questions
I need help with registration or need to update my information. How do I contact Goodside Health?
Please contact us at support@pond.md. We’ll review your request and follow-up with you directly.
Does it cost money for a SchoolMed visit?
Most visits are provided at little to no cost beyond copays and deductibles. Goodside Health is a participating provider with most major health insurance plans in Texas, including all Medicaid plans and TRICARE.
For students with Medicaid and TRICARE, telehealth visits are provided at no out-of-pocket cost to families.
For families with commercial insurance, most visits cost the same as an in-person clinic visit. Your service will be billed to your insurance.
Uninsured? You may qualify for the Goodside Cares program to receive visits at a discounted rate or no cost. Learn more at goodsidehealth.com/goodsidecares
More Questions? Click here and send your questions to a member of our team at goodsidehealth.com/billing-inquiries/.
What if my child needs additional care after the SchoolMed visit?
Our providers are trained to assess the child and provide medical triage quickly. If necessary, Goodside Health can make a referral to your doctor, a specialist, or the Emergency Room.
I have other children not enrolled in the school district. Can they have a SchoolMed visit?
SchoolMed visits are available to all students and staff that are registered with the program. If your child isn’t enrolled at the school, they are not eligible for a SchoolMed visit.
Want to register another child? Sign-up at goodsidehealth.com/register
Can my child be seen by Goodside Health on evenings or weekends?
Yes! After-hours and weekend visits are available through Virtual Care for Families, a Goodside Health company. Learn more at virtualcarefamilies.com